
The recent controversy surrounding Zomato’s introduction of the “Pure Veg Mode” and “Pure Veg Fleet” feature sparked heated debates and criticism across social media platforms. However, CEO Deepinder Goyal’s response to the backlash offers insights into the company’s commitment to addressing customer feedback and adapting to evolving societal norms. Goyal revealed that the idea behind the “Pure Veg Mode” stemmed from a customer survey, reflecting Zomato’s efforts to cater to diverse dietary...