In the bustling landscape of Indian IT firms, generative AI emerges as a beacon of promise, propelling innovation and efficiency across various sectors. With the top 10 IT companies in India actively delving into approximately 450 generative AI projects and Proof of Concepts (PoCs), it’s evident that the industry is embracing this transformative technology wholeheartedly.

In a recent conversation with AIM, Partha DeSarkar, Group CEO at Hinduja Global Solutions (HGS), shed light on the profound impact of generative AI on Indian IT. DeSarkar envisions a future where generative AI revolutionizes IT processes, driving efficiency, personalization, and innovation to unprecedented heights.

According to DeSarkar, generative AI has the power to streamline and automate various IT operations, ranging from code generation and testing to IT support and resource allocation. By minimizing manual labor and enhancing resource utilization, businesses in India stand to benefit immensely from cost savings and operational excellence.

HGS, a stalwart in the realm of IT management, is spearheading the adoption of generative AI with its proprietary foundational models tailored to meet specific client needs. Diverging from conventional approaches, these bespoke models promise unparalleled customization and efficacy in addressing diverse business requirements.

Beyond internal applications, HGS is leveraging generative AI to enhance customer experience through its cloud-based contact center AI software, HGS Agent X. By harnessing the power of AI, HGS aims to deliver seamless customer interactions, ensuring unparalleled efficiency and satisfaction.

In conclusion, as Indian IT firms continue to embrace generative AI, they pave the way for a future characterized by innovation, efficiency, and unparalleled customer experiences. With visionary leaders like Partha DeSarkar at the helm, the journey towards technological excellence promises to be nothing short of transformative.